Return & Refund Policy – LUXO Clothing

Last Updated: June 2026

At LUXO Clothing, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns & Exchanges

We accept returns or size exchanges only if the following conditions are met:

• The request must be made within 24 hours of delivery.
• An uncut 360° unboxing video is mandatory as proof.
• The product must be unused, unwashed, and in its original condition with all tags attached.
• Without an uncut unboxing video, return or exchange requests cannot be processed.

Refunds

Refunds will only be approved in cases where:

• A wrong product was delivered.
• A damaged product was delivered.
• The issue is verified through the required uncut unboxing video.

Once approved, refunds will be processed to the original payment method within 5–10 business days.

Order Cancellation

• Orders cannot be cancelled once they have been placed and confirmed.
• Please review your order details carefully before completing your purchase.

Non-Returnable Items

The following are not eligible for return or refund:

• Products without an uncut unboxing video.
• Used, washed, damaged, or altered products.
  
• Orders placed with incorrect size selection by the customer (size exchange may be available).

Contact Us

For return, exchange, or refund requests, please contact our customer support team within 24 hours of receiving your order.